FAQ

Frequently asked questions

How do I report a problem with my order?


You can report problems with an order through contact page.




What if the order is lost in the mail?


For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.




What if the product is damaged in the mail?


If something arrives damaged, contact us. We will request photo of the damaged goods, then we'll gladly send a replacement at no cost to you.




How long do I have to submit a claim for a return/exchange?


Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.